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Offering Technical Support
Becoming a reseller is quite easy in the web hosting industry. The
hardest part of offering web hosting services is to offer complete
and comprehensive support. The first thing that must be done is to
have a complete web hosting support guide accessible to your clients
day or night. We allow our resellers to use our support section in
their own company names. Simply copy our support section, change the
colors and add your logo.
Name
Servers
The next step would be to brand your web hosting company. Name
servers are used to direct a domain name to a network. The name
servers are used to call the domain name to the particular server
that the account is hosted on. Most companies will give you their
name servers. THE HOST GROUP allows you to create your own in your
control panel under the name server icon. When you click on the icon
you will have the ability to create your name servers on our network
under your own name like so:
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NS.YOURNAME.COM
88.888.888.88
NS2.YOURNAME.COM
99.999.999.99 |
Virtual Name Server Icon |
Once
you create your virtual name servers, you will need to register them
just as you do for your domain names. If you purchased your domain
name through THE HOST GROUP, you have been issued a control panel
specifically used for domain name management. Log into your domain
name control panel and do the following:
1.
Click on the domain name that is associated with your name servers.
Example: thehostgroup.com = ns.thehostgroup.com.
2.
Scroll to the bottom of the page and click on "Domain Host
Information."
3.
Enter in NS and the IP address and then click on "Register Name
Server." Do this a second time and add NS2 along with the second IP
address.
Your
name servers should be working within 24 to 48 hours. If you did
not register your domain name through THE HOST GROUP, we suggest
you contact your registrar for instructions. You are not required to
use your own name servers with THE HOST GROUP. You may use our name
servers for yourself and your client base.
Customizing Control Panels
The next step in branding your company is to offer control panels to
your clients with your information on them. Once you have added a
new account, that account will be listed on the left hand side of
your control panel under the "Additional Accounts" heading. Simply
click on one of those accounts and make changes to your control
panel. You only have to do this once and the changes will be made
for all of your resold accounts. You can add text, images and color
to the header.
Creating An Order Form
As you are building your web site, you will need an order form to
take orders for your web hosting services. THE HOST GROUP has
created a template order form for you to use. Our order form is
plain, but has all of the necessary fields included. You will need
to add your logo, change the colors and adjust the formmail script.
You are not required to use this order form.
Click here to view the template order form and
save it for your use.
Adding Clients
When you are ready to add clients, simply click on the "Add Domain"
icon in your control panel. You will have the ability to add an
account or a pointer to whatever account you specify.
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Simply click on the add domain icon in your control
panel to instantly add new accounts. |
Deleting Clients
If you need a client removed, please open a trouble ticket at
help.thehostgroup.com.
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